Keep emails and calendar events private

Keep emails and calendar events private for specific records in Attio.

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Once you’ve synced your email and calendar to Attio, Attio automatically protects the privacy of internal communications. To keep emails and calendar events hidden for specific people and companies, add them to your blocklist or as protected recipients.

Note: You can also choose which emails to share with your team.

Keep emails private by default

Your default email sharing settings control which parts of your emails are visible to other members of your workspace when you sync your email with Attio.

By default, Attio only displays an email's metadata and subject line with your team. This includes information such as timestamps and participants. Your teammates will not be able to see the content of your emails unless you modify your default sharing setting or share emails manually.

Learn how to configure your default email sharing settings.

Note: This setting does not apply to calendar events. To prevent a calendar event from showing in Attio, make it private in Outlook or Google Calendar.

How Attio protects internal email and calendar privacy

Attio automatically hides internal emails and calendar events to protect the privacy of your team members.

If you're viewing a record page associated with a domain or email address that a teammate with an active Attio account uses to log in or has synced to Attio, Attio will show "Nothing to show here" instead of emails.

For example:

  • If you and a team member have exchanged emails with no one else on the thread, those emails will not appear in Attio.

  • If the email thread includes someone outside your team, the email will be visible on that external contact’s record page.

This ensures that internal communication remains private while still allowing visibility into interactions with external parties.

Calendar events and call recordings are not shown on internal records either, and communication intelligence attributes (such as Last interaction) will show no data to protect team member privacy.

Blocklist emails and domains

The blocklist feature allows you to exclude specific email addresses or entire domains from appearing in your Attio workspace. When you add emails or domains to your blocklist, all associated emails and calendar events will be hidden from your workspace. How blocklisting works:

  • Email visibility: Any email containing a blocklisted email address or domain will be completely hidden from Attio, regardless of whether other participants on the email are blocklisted.

  • Calendar events: Calendar events involving blocklisted email addresses or domains will not appear in your workspace.

  • Record creation: If a blocklisted email address or domain is not already associated with an existing record in your workspace, Attio will not automatically create new records for emails involving that address or domain. Existing records will still be visible, with emails and calendar events hidden.

To add emails or domains to your blocklist:

  • Go to Account settings and click Email and calendar accounts.

  • Select your account and open the Blocklist tab.

  • Click + Add to blocklist, enter addresses or domains, then Confirm.

Blocklists are personal to each email account. Other team members must blocklist the same contacts individually if they also want to hide their own emails.

To remove a blocklisted email or domain, click Unblock next to the item and confirm with Remove.

Note: Avoid blocklisting domains or email addresses your team members have synced. This would stop Attio from syncing all emails that include your team. Attio already protects internal communications by hiding emails from team members’ record pages.

Protect recipients to hide email and calendar events on records

On the Enterprise plan, admins can use protected recipients to fully hide emails and calendar events on specific record pages. This applies to all workspace members.

How protected recipients work

When you add an email address or domain to the protected recipients list, all emails, calendar events, and communication intelligence data will be hidden for their record page in Attio.

  • Adding an email address as a protected recipient: Hides emails on the person’s record page. This does not prevent emails involving the recipient from showing on other records in Attio (such as their company's record or other records they've emailed). Communication intelligence attribute values for the person record are hidden.

  • Adding a domain as a protected recipient: Hides emails on the company’s record page. This does not prevent all emails involving the domain from showing on other records in Attio. Communication intelligence attribute values for the company record are hidden.

Note: To fully hide all emails and calendar events involving an address or domain, use the blocklist instead.

When any workspace member opens the Emails tab for a protected recipient, they will see the following message:

Add protected recipients

Admins can follow these steps to add protected recipients:

  • Go to the Email and Calendar page of Workspace settings.

  • Add email addresses or domains.

  • Click Add to protected recipients.

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