Keep emails and calendar events private
Keep emails and calendar events private for specific records in Attio.
Once you’ve synced your email and calendar to Attio, Attio automatically protects the privacy of internal communications. To keep emails and calendar events hidden for specific people and companies, add them to your blocklist or as protected recipients.
Note: You can also choose which emails to share with your team.
Keep emails private by default
Your default email sharing settings control which parts of your emails are visible to other members of your workspace when you sync your email with Attio.
By default, Attio only displays an email's metadata and subject line with your team. This includes information such as timestamps and participants. Your teammates will not be able to see the content of your emails unless you modify your default sharing setting or share emails manually.
Learn how to configure your default email sharing settings.
Note: This setting does not apply to calendar events. To prevent a calendar event from showing in Attio, make it private in Outlook or Google Calendar.
How Attio protects internal email and calendar privacy
Attio automatically hides internal emails and calendar events to protect the privacy of your team members.
If you're viewing an internal record page that meets one of the following criteria, Attio will show "Nothing to show here" instead of emails.
Person records
Emails are hidden on a person record when any email address on the record matches:
An email address used by an active workspace member or a pending invitee to log in
Any email address associated with a mailbox connected to the workspace
People can have multiple email addresses. A match on just one email address will hide all emails on that person’s record.
Company records
Emails are hidden on a company record when any domain on the record matches:
A domain used by an active workspace member or a pending invitee to log in
A domain from a mailbox connected to the workspace
Companies can have multiple domains. A match on just one domain will hide all emails on that company’s record.
For example:
If you exchange emails with a teammate who is an active workspace member or has a pending invite, and there are no external participants on the thread, those emails won’t appear on either person’s record in Attio.
If the thread includes someone outside your team, the email can still be visible on that external contact’s record.
This ensures internal communication remains private while still allowing visibility into interactions with external contacts.
Calendar events and call recordings are not shown on internal records either, and communication intelligence attributes (such as Last interaction) will show no data to protect team member privacy.
Note: To hide emails on all person record pages for internal domains, regardless of whether or not a user or synced email is associated, see the protected recipients setting.
Blocklist emails and domains
Available on all plans.
All members can use the blocklist feature.
The blocklist feature hides emails and calendar events that include specific email addresses or domains.
Important: Blocklists are set per email account. If other team members want to hide their own emails with the same contacts, they’ll need to add those email addresses or domains to their own blocklist as well.
How blocklisting works
Email visibility
If you blocklist an email address, emails are hidden only when that exact address is a participant.
If you blocklist a domain, emails are hidden when any participant’s email address uses that domain.
Example: If you blocklist [email protected], emails with [email protected] will still be visible. To hide emails for everyone at example.com, blocklist example.com instead.
Emails are hidden even if other participants are not blocklisted.
Calendar events
Calendar events involving blocklisted email addresses or domains will not appear in your workspace.
Record creation
If a blocklisted email address or domain is not already associated with an existing record in your workspace, Attio will not automatically create new records for emails involving that address or domain. Existing records will still be visible, with emails and calendar events hidden.
If a record already exists when added to your blocklist, your emails with the record will be hidden, but the record is not deleted.
Add emails or domains to your blocklist
To add emails or domains to your blocklist:
Go to Account settings and click Email and calendar accounts.
Select your account and open the Blocklist tab.
Click + Add to blocklist, enter addresses or domains, then Confirm.
To remove a blocklisted email or domain, click Unblock next to the item and confirm with Remove.
Note: Avoid blocklisting domains or email addresses your team members have synced. This would stop Attio from syncing all emails that include your team. Attio already protects internal communications by hiding emails from team members’ record pages.
Protect recipients to hide email and calendar events on records
Available on enterprise plan.
Admins can enable protected recipients.
On the Enterprise plan, admins can use protected recipients to fully hide emails and calendar events on specific record pages. This applies to all workspace members.
How protected recipients work
When you add an email address or domain to the protected recipients list, all emails, calendar events, and communication intelligence data will be hidden for their record page in Attio.
Adding an email address as a protected recipient: Hides emails on the person’s record page. This does not prevent emails involving the recipient from showing on other records in Attio (such as their company's record or other records they've emailed). Communication intelligence attribute values for the person record are hidden.
Example: If you add [email protected] as a protected recipient, emails are hidden on John’s person record. This won’t hide emails on the example.com company record. To hide emails on the company record, add example.com as a protected recipient instead.
Adding a domain as a protected recipient: Hides emails on the company’s record page and on person records with email addresses on that domain. This does not prevent all emails involving the domain from showing on other records in Attio. Communication intelligence attribute values for the company record are hidden.
Note: To fully hide all emails and calendar events involving an address or domain, use the blocklist instead.
When any workspace member opens the Emails tab for a protected recipient, they will see the following message:
Add protected recipients
Admins on the Enterprise plan can follow these steps to add protected recipients:
Go to the Email and Calendar page of Workspace settings.
Add email addresses or domains, separated by commas or spaces.
Click Add recipient.