Manage workspace and seat credits
Learn how workspace and seat credits are consumed and billed.
Attio uses credits to measure resource consumption for AI features and workflow automations. This guide explains how credits work, how to manage usage, and how they're used across different features in Attio.
Credit types
Attio has two types of credits: workspace and seat credits.
Workspace credits can be used by anyone in your workspace for workflows and AI features, like Ask Attio. These credits are shared across your entire workspace.
Seat credits are a monthly allotment of personal credits for Ask Attio, included with each seat in your workspace. These credits cannot be shared with other members.
How seat credits work with workspace credits:
When you use Ask Attio, your seat credits are used first.
When you run out of seat credits for the month, your usage of Ask Attio can continue with workspace credits unless your admin has disabled this setting.
Admins can control how much of the workspace credits pool can be used by Ask Attio, or turn off the ability for members to use Ask Attio when they run out of seat credits.
Credits included in each plan
Each Attio plan includes a different amount of workspace credits and seat credits.
Workspace credits by plan
Free plan: 250 credits per month
Plus plan: 1,500 credits per month
Pro plan: 10,000 credits per month
Enterprise plan: Custom
Seat credits by plan
Each seat in your workspace receives monthly seat credits for Ask Attio:
Plus plan: 500 seat credits per month
Pro plan: 1,000 seat credits per month
Enterprise plan: 2,500 seat credits per month
Note: Ask Attio is not yet available on the Free plan but is coming soon.
When do credits renew?
Monthly plans: Credits renew on your monthly billing date.
Annual plans: Credits renew each month on the same date as your annual billing date.
For example, if your plan renews on June 13, your credits will also renew on the 13th of every month.
Manage workspace credits
Admins can view workspace credit usage and purchase additional credits as needed.
View workspace credit usage
Admins can track workspace credit usage in Workspace settings:
Click your workspace name in the top left.
Click Workspace settings.
Click Billing in the left-hand sidebar.
Under Credits, click Usage.
You'll see:
How many workspace credits you've used and your total available credits
The amount of credits used by AI attributes, workflows, and Ask Attio
Click Workflows to see the number of credits spent by each specific workflow.
Click AI Autofill, Ask Attio, or a specific workflow to see the number of credits spent by each member.
Purchase or remove additional workspace credits
To purchase additional credits or remove additional credits you previously added to your subscription, admins can follow these steps:
Click your workspace name in the top left.
Click Workspace settings in the dropdown.
Click Billing in the left-hand sidebar.
Under Credits, click Manage credits.
Use the dropdown under Credits to select a package. Select +0k credits / month to remove additional credits.
Confirm to update your subscription.
Reference Attio’s Pricing page for pricing of additional credit packages.
Manage seat credits and Ask Attio usage
Admins can view and control how Ask Attio uses credits across the workspace. Individual members can also view their personal seat credit usage.
View Ask Attio usage (admins)
Admins can view and manage Ask Attio credits usage in Workspace settings:
Click your workspace name in the top left.
Click Workspace settings.
Click Ask Attio usage in the left-hand sidebar.
On this page, you can see:
The number of Ask Attio credits available per member
The date your Ask Attio credits will reset
The number of members using Ask Attio, and the number who have hit their personal credit limit
The number of workspace credits used and available
The number of credits used by each member. Hover over a number to see how many personal and workspace credits have been used
Control Ask Attio workspace credits usage
Admins can use the Set a limit setting to control how many workspace credits members can use when they run out of seat credits for Ask Attio:
Toggle on: Enter a number to set the maximum workspace credits that can be used by Ask Attio across your entire workspace.
Toggle off: Remove the limit and allow Ask Attio to use up to 100% of available workspace credits.
By default, no limit is set, so members can use up to 100% of workspace credits for Ask Attio.
When members reach their credit limit
If a member runs out of both their seat credits and available workspace credits for Ask Attio, they will no longer be able to use Ask Attio. They'll be notified in-app that they've reached their limit.
View your seat credit usage (members)
All members can view their personal seat credit usage:
Click your workspace name in the top left.
Click Account settings.
Click Ask Attio in the left-hand sidebar.
On this page, you can see:
How many seat credits are available for the current period
How many seat credits you've spent
If you have additional workspace credits available to use for Ask Attio
The date when your credits renew
The number of credits spent by each Ask Attio chat in your history
How features consume credits
Attio features consume credits in different ways. Here's how workspace and seat credits are used across Ask Attio, workflows, and AI attributes.
Ask Attio credit usage
Ask Attio uses seat credits first, then workspace credits (unless disabled by an admin).
Credit usage varies based on a few criteria, including:
The complexity of your query
How much CRM data or context is required for the response
Which model is selected
Whether web research is involved (which uses more credits)
Here are some example credit costs for common prompts (using the Auto model):
Prompt | Example credit cost |
|---|---|
Prep me for my next meeting | 10 - 20 |
Provide a summary of my last call | 10 - 20 |
Draft a follow up email based on my last meeting | 15 - 20 |
What are the follow up tasks from my last call | 15 - 20 |
Prepare me for my day with a daily briefing | 30 - 50 |
Find customers who requested [specific feature] and draft individuals emails letting them know it is shipped | 50 - 80 |
Workflow automations credit usage
Workflows use workspace credits. Credits are charged based on the blocks that actually run during a workflow.
A run starts when a workflow is triggered and continues until the final action or condition is reached. Only the executed path in a workflow consumes credits. You can view specific runs with the run viewer.
Here’s how credit usage works by block type:
Trigger blocks: Start a workflow and use 0 credits.
Conditional blocks: Filter, If / else, and Switch blocks use 0 credits when they are the last block executed in a run. This happens when the run matches a condition that has no deeper path associated with it.
Delay blocks: Use 1 credit each time they run.
Research record blocks: Use 10 credits per question each time they run.
Loop blocks: The loop block itself doesn’t use credits, but the blocks inside it do.
All other blocks: Use 1 credit per block executed.
If a block fails because of a setup error or bug, any credits used for successfully executed blocks in the run remain charged, but the failed block’s credits are not charged.
Example workflows and credit usage
These examples show how credits are consumed based on workflow structure and conditions.
Example 1: When a record is created, add it to a list or update it
Credit usage for the run above:
Record created trigger block: 0 credits
Switch block: 1 credit
Add record to list block: 1 credit
Total: 2 credits
This workflow runs when a new record is created. The switch block determines which action to take, and both the switch and the resulting action consume credits.
Example 2: Manually run a workflow on a company to update team members
Credit usage for the run above:
Record command trigger block: 0 credits
Loop block: 0 credits
Update record block: 3 credits (1 for each loop iteration)
Total: 3 credits
This workflow loops through three team member records and updates each one. The loop itself doesn’t consume credits, but each update inside it does.
Example 3: Research a company and post details to Slack
Credit usage for the run above:
Record command trigger block: 0 credits
Research record block (2 questions): 20 credits (10 for each question)
Post message to channel block: 1 credit
Total: 21 credits
This workflow uses a Research record block to gather company details before posting the results to Slack. Research record blocks can quickly increase credit usage since each question consumes 10 credits per run.
Example 4: When an attribute is updated, add the record to a list and enroll in a sequence
Credit usage for the run above:
Attribute updated trigger block: 0 credits
Filter block: 1 credit
Add record to list block: 1 credit
Enroll in sequence block: 0 credits (since the block failed)
Total: 2 credits
This workflow runs when a record’s attribute changes, checks if it meets filter conditions, adds it to a list, and enrolls in a sequence. Even though the Enroll in sequence block failed, credits were still consumed for the blocks that executed successfully.
AI attributes credit usage
AI attributes can be used to generate attribute data for your records and lists. AI attributes use workspace credits each time they’re recalculated. The number of credits used depends on the autofill type:
Summarize record: 1 credit per record
Research agent: 10 credits per record
Prompt completion: 1 credit per record
Classify record: 1 credit per record
If recalculating a text-based AI attribute doesn’t produce a result, credits are refunded automatically.
For Classify text AI attributes, you need to either:
Turn on Allow AI to generate new options, or
Give the AI a fallback option (like "Other") and explain how it should be used in the Guidance input.
If neither is configured and the AI’s result doesn’t match any existing options, no result is saved and credits are still consumed.