View and manage member accounts

Workspace admins can view connected accounts for any member. For suspended members whose email data has been retained, admins can also manage their mailboxes directly from that member's page in Workspace settings. Admins cannot control email sharing settings for active members' mailboxes. Active members manage their own sharing settings.

To set up data retention when suspending a member, see Manage members, admins, and teams.

View synced email and storage accountsCopy link

Admins can see connected accounts for each member:

1. Click your workspace name and select Workspace settings.

2. Go to Members and teams.

3. Click a member's name.

4. Under Accounts, you'll find details about synced mailboxes, sync dates, and statuses for active and suspended members. For active members, connected storage accounts are also shown here.

Learn more about email syncing and cloud storage integrations.

Manage retained data for a suspended memberCopy link

When you retain a suspended member's email and calendar data, admins can manage their mailboxes from that member's page in Workspace settings.

Update which mailboxes are retainedCopy link

To add or remove a mailbox from data retention after a member has been suspended:

1. Click your workspace name and select Workspace settings.

2. Go to Members and teams.

3. Click the suspended member's name.

4. Under Accounts, find the mailbox you want to update.

   • To retain a mailbox that wasn't originally selected, click Retain email data next to it.

   • To stop retaining a mailbox, click Remove email data retention next to it and confirm.

Update the email access handlerCopy link

The email access handler is the active workspace member responsible for managing access requests to a suspended member's retained emails. To add an email access handler when one hasn’t been assigned yet, or to change who handles access requests:

1. Click your workspace name and select Workspace settings.

2. Go to Members and teams.

3. Click the suspended member's name.

4. Set the new email access handler:

   • To add an email access handler, click Assign access approver and select an active workspace member.

   • To change the person assigned, where it says Email access requests handled by, click Change and select a new active workspace member.

To learn more about what the email access handler can do, see Share emails with your team.

Update mailbox sharing settingsCopy link

Admins can update the default sharing setting for mailboxes retained from a suspended member. This does not apply to mailboxes belonging to active members, who control their own sharing settings.

1. Click your workspace name and select Workspace settings.

2. Go to Members and teams.

3. Click the suspended member's name.

4. Under Accounts, click a mailbox to open its settings.

5. Under Email sharing, select your preferred setting. Learn more about the email sharing options.