iBluSend

iBluSend brings business iMessage, and texts from an Android line, into Attio so your team can reach people from the records where relationship context already lives. Open a focused composer on any Attio people record, choose an eligible iBluSend line, and dispatch a one-to-one message without switching tools. Add the Send with iBluSend step to a workflow to send the same kind of message automatically. Choose Call with iBluSend to call the person by FaceTime Audio or a phone call from your iBluSend line. Your Apple credentials remain on your connected iBluSend hardware. A send from a record leaves an activity note on the person, and a workflow step can leave one too. Replies, and texts your team sends from iBluSend outside Attio, are written on the matching person as one conversation note under Activity.

The app has four surfaces.

Message record action

Open an Attio people record and choose Send message with iBluSend from Quick Actions. The app reads the record's phone fields, needs an unambiguous number in international format, and preselects the one online, available line marked primary. You can pick another eligible line for that send. A Mac line sends through iMessage. A line marked SMS only is an Android line: it sends a text, and the note on the person says "Text". iBluSend returns an honest accepted or dispatched result, and the app adds an activity note to the person. A missing number, an unavailable line, an unclear workspace setup, an expired connection or an API error stops the send before anything is dispatched.

Call record action

Choose Call with iBluSend from Quick Actions, pick one of the person's numbers and an iBluSend line, press Next, then Open the call window. iBluSend's call window opens in a new tab with both filled in. Choose FaceTime Audio or Phone call there and press Start call. Nothing dials before that, and Attio never starts a call. Keep the tab open to talk. Android lines show as Text only, can't call. The caller needs an iBluSend login with access to the connected workspace.

Workflow step

Add Send with iBluSend to any Attio workflow. It has three fields: Recipient (a phone attribute, a variable from an earlier step, or a number in international format; the step sends to exactly this number), Message (1 to 5,000 characters, variables supported), and an optional Log on person record, which adds the same activity note after iBluSend accepts the message. The step always sends from the one online primary line; if that line is an Android line, the message goes out as a text. If there is no single online primary line with availability left, the step stops on Line unavailable without sending. The outcomes are Accepted, Invalid recipient, Line unavailable, Recipient opted out, Plan access blocked and Failed. A retried run reuses the same idempotency key, so iBluSend sends at most one message for it.

Message history

After you connect, iBluSend reports each new text on the connected workspace. When a contact replies, or someone sends from iBluSend outside Attio, the app writes the text into one conversation note on each person whose phone numbers match (at most three). Later texts join the same note; a new note starts after twelve quiet hours. Texts sent from Attio keep their own note. Numbers that match no person are skipped, no records are created, and only texts after you connect are logged. Turn on Pause message history in the app settings to stop it.

Install iBluSend and connect your iBluSend account through OAuth. On the consent screen, explicitly choose the iBluSend workspace Attio should use; the connection requests lines:read, messages:send, and messages:events (new texts on that workspace, for message history). In that iBluSend workspace, make exactly one online line primary and confirm it has remaining availability. In Attio, the app uses Records: Read, Object Configuration: Read, and Notes: Read-write. Then open a people record and launch the iBluSend Quick Action, or add the Send with iBluSend step to a workflow. An eligible iBluSend plan, connected line, and valid recipient are required for live dispatches. To call from Attio, sign in to iBluSend in the same browser with a login that can use the connected workspace, and have an iPhone and Mac line online. Phone call also needs the line's iPhone set up for calls through its Mac. Calling uses the same connection and adds no permission.