Overview
Asyntai puts an AI assistant on your website. It answers your visitors day and night, in 36 languages, from your own product pages, help pages and documents. When a visitor asks something the assistant cannot answer, it asks for an email address and passes the question to your team.
This app brings those chats into Attio. Open a person, and you see every chat that person had on your website, with the full text of every message. Your team reads what the visitor already asked before they reply, so nobody asks the same question twice, and the first answer is the right one.
Two places show the history. A record widget on a person shows how many chats that email address had. A record action opens the chats themselves, newest first, with the page the visitor was on.
How it works
When you open a person record, the app takes the email address on that record. It asks the Asyntai API for the chats where a visitor left that same address, and for the messages of those chats.
The record widget "Asyntai chats" counts the chats of that contact, and opens them when you press it. The record action "View Asyntai chats" opens the same history from the record menu.
The workflow trigger "New Asyntai lead" starts a workflow the moment a visitor leaves their contact details, so Attio creates the person and keeps the conversation with it.
Your Asyntai API key lives in the Attio connection of the app, and every call runs in a server function inside Attio.
Configure
You need an Asyntai account. Creating one is free. The Asyntai API needs a Starter plan or higher, so the app needs that plan as well.
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Sign in at asyntai.com, open Settings, then API, and copy your API key.
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In Attio, open Settings, then Apps, find Asyntai AI Chatbot, and press Install.
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Press Connect, paste your API key into the Add connection dialog, and press Add connection.
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Open any person record. The action "View Asyntai chats" is in the record menu.
To add the widget as well, open the record menu, choose Configure page, press Add widget, and choose Asyntai chats.
To create people from new leads, create a workflow with the trigger "New Asyntai lead" and the step "Create or update record" on People.
A person shows their chats when the email address on the Attio record is the address the visitor left in the chat on your website.