Linear app

Share customer feedback to Linear from Attio records, calls, and emails.

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Attio’s Linear app lets you capture customer feedback from your records and share it with the team building your product, all without leaving Attio. You can log requests and link them to Linear projects or issues in just a few clicks.

Install Linear app

To set up the Linear app, you must be a workspace admin. Here’s how to get started:

  1. Click your workspace name, select Workspace settings, then go to Apps in the sidebar.

  2. Open the Linear app and click Install.

Connect Linear account with Attio

Once the app is installed by an admin, each workspace member should connect their own Linear account:

  1. Click your workspace name, select Account settings, then go to Apps in the sidebar.

  2. Open the Linear app.

  3. Click Connect and sign into Linear if prompted.

  4. Once connected, you’ll see the status update to Connected.

Log customer requests to Linear

You can log customer feedback to Linear directly from multiple places in Attio:

  • Person, company, and deal records

  • Call recording transcripts

Log customer requests from record pages

To log customer feedback from person, company, or deal records in Attio, first open a record page. Then choose one of the following:

  • Quick actions: Use command/control+K to open quick actions, then search for and select Log customer request.

  • Record actions: Click Log customer request from the top-right of the record page.

You can also access all of a customer’s requests in Linear from their company page in Attio with the View company in Linear button, accessed from quick actions or record actions.

Log customer requests from calls

When viewing a call recoding in Attio, highlight text in the transcript containing feedback and select Log customer request.

Submit request details to Linear

A window will open where you can fill in the request details:

  • Company (required):

    • If you're on a company record, the app will try to match by domain or name in Linear — or create the company if no match is found.

    • If you're on a person or deal record, select the company to associate with the request.

  • Customer request details (optional): Add a description of the customer’s request. Markdown formatting is supported.

  • Source URL (optional): Include a link to the original feedback source.

  • Add request to (required): Select an existing issue or project in Linear, or click Create new issue.

    • When creating a new issue, you’ll need to enter an Issue title and select a Team.

  • When you’re finished filling out the details, click Log request to submit it to Linear.

In Linear, the issue will be labeled Managed by Attio to indicate it was created via the app.

Add Linear app widget to records

You can add a Linear widget to company records to see how many customer requests are linked and quickly open the company in Linear. Learn how to configure record page widgets.

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