Overview
SparrowDesk is an AI-first customer support platform built to help teams manage customer conversations efficiently as they scale. It brings email and live chat into a single omnichannel inbox, giving agents full visibility and control over every interaction. With AI Agents handling routine queries and AI Copilot assisting agents in real time, SparrowDesk helps teams respond faster while maintaining consistency. Built-in operational tools like SLAs, workflows, and analytics ensure support teams stay organized and accountable as volume grows.
Key Capabilities
- Unified omnichannel inbox for email and live chat conversations
- AI Agents that auto-resolve routine customer queries with smooth handoffs
- AI Copilot for instant summaries and smart reply suggestions
- Structured ticket management with custom views and prioritization
- SLA and business hours management to meet response targets
- Macros and quick actions to reduce repetitive manual work
- Interactive analytics for visibility into performance and trends
- Multi-brand and multilingual support for global teams
- Secure, role-based access control for scalable operations
How it works
SparrowDesk simplifies customer support by bringing conversations, automation, and operational control into a single workflow. From the moment a customer reaches out to resolution, every interaction is handled with full context and consistency.
Customer messages from email and live chat are automatically captured and converted into trackable tickets inside one omnichannel inbox. Agents can assign ownership, prioritize by urgency or customer type, and organize work using custom views—ensuring nothing is missed as volume grows.
AI Agents handle routine and repetitive queries with accurate, on-brand responses while operating within defined guardrails. When human input is required, conversations are seamlessly handed off with full context intact. For complex cases, AI Copilot assists agents with instant summaries and smart reply suggestions, helping teams respond faster without replacing human judgment.
Support operations stay structured with SLAs, business hours, macros, and quick actions to automate repetitive tasks. Real-time analytics give managers visibility into ticket volume, response times, resolution performance, SLA compliance, and team workload.
Built for scale, SparrowDesk supports multi-brand and multilingual operations with role-based access controls—helping teams deliver fast, reliable support without unnecessary complexity.
Configure
To use the SparrowDesk integration, make sure you have access to both your Attio workspace and a SparrowDesk account. Install the SparrowDesk app from Attio’s Apps & Integrations section and connect your workspace. Once connected, SparrowDesk will begin sending ticket details to Attio automatically. Contacts in Attio’s People list are used to link tickets, allowing support conversations to appear under the relevant person’s profile without any additional configuration.