Manage workspace and seat credits

Attio uses credits to measure resource consumption for AI features and workflow automations. This guide explains how credits work, how to manage usage, and how they're used across different features in Attio.

Credit typesCopy link

Attio has two types of credits: workspace and seat credits.

Workspace credits can be used by anyone in your workspace for workflows and AI features, like Ask Attio. These credits are shared across your entire workspace.

Seat credits are a monthly allotment of personal credits for Ask Attio, included with each seat in your workspace. These credits cannot be shared with other members.

How seat credits work with workspace credits:Copy link

• When you use Ask Attio, your seat credits are used first.

• When you run out of seat credits for the month, your usage of Ask Attio can continue with workspace credits unless your admin has disabled this setting.

• Admins can control how much of the workspace credits pool can be used by Ask Attio, or turn off the ability for members to use Ask Attio when they run out of seat credits.

Credits included in each planCopy link

Each Attio plan includes a different amount of workspace credits and seat credits.

Workspace credits by planCopy link

• Free plan: 250 credits per month

• Plus plan: 1,500 credits per month

• Pro plan: 10,000 credits per month

• Enterprise plan: Custom

Seat credits by planCopy link

Each seat in your workspace receives monthly seat credits for Ask Attio:

• Free plan: 100 seat credits per month

• Plus plan: 500 seat credits per month

• Pro plan: 1,000 seat credits per month

• Enterprise plan: 2,500 seat credits per month

When do credits renew?Copy link

• Monthly plans: Credits renew on your monthly billing date.

• Annual plans: Credits renew each month on the same date as your annual billing date.

For example, if your plan renews on June 13, your credits will also renew on the 13th of every month.

Manage workspace creditsCopy link

Admins can view workspace credit usage and purchase additional credits as needed.

View workspace credit usageCopy link

Admins can track workspace credit usage in Workspace settings:

1. Click your workspace name in the top left.

2. Click Workspace settings.

3. Click Billing in the left-hand sidebar.

4. Under Credits, click Usage.

You'll see:

• How many workspace credits you've used and your total available credits

• The amount of credits used by AI attributes, workflows, and Ask Attio

Click Workflows to see the number of credits spent by each specific workflow.

Click AI Autofill, Ask Attio, or a specific workflow to see the number of credits spent by each member.

Purchase or remove additional workspace creditsCopy link

To purchase additional credits or remove additional credits you previously added to your subscription, admins can follow these steps:

• Click your workspace name in the top left.

• Click Workspace settings in the dropdown.

• Click Billing in the left-hand sidebar.

• Under Credits, click Manage credits.

• Use the dropdown under Credits to select a package. Select +0k credits / month to remove additional credits.

• Confirm to update your subscription.

Reference Attio’s Pricing page for pricing of additional credit packages.

Manage seat credits and Ask Attio usageCopy link

Admins can view and control how Ask Attio uses credits across the workspace. Individual members can also view their personal seat credit usage.

View Ask Attio usage (admins)Copy link

Admins can view and manage Ask Attio credits usage in Workspace settings:

1. Click your workspace name in the top left.

2. Click Workspace settings.

3. Click Ask Attio usage in the left-hand sidebar.

On this page, you can see:

• The number of Ask Attio credits available per member

• The date your Ask Attio credits will reset

• The number of members using Ask Attio, and the number who have hit their personal credit limit

• The number of workspace credits used and available

• The number of credits used by each member. Hover over a number to see how many personal and workspace credits have been used.

Control Ask Attio workspace credits usageCopy link

Admins can use the Set a limit setting to control how many workspace credits members can use when they run out of seat credits for Ask Attio:

• Toggle on: Enter a number to set the maximum workspace credits that can be used by Ask Attio across your entire workspace.

• Toggle off: Remove the limit and allow Ask Attio to use up to 100% of available workspace credits.

By default, no limit is set, so members can use up to 100% of workspace credits for Ask Attio.

When members reach their credit limitCopy link

If a member runs out of both their seat credits and available workspace credits for Ask Attio, they will no longer be able to use Ask Attio. They'll be notified in-app that they've reached their limit.

View your seat credit usage (members)Copy link

All members can view their personal seat credit usage:

1. Click your workspace name in the top left.

2. Click Account settings.

3. Click Ask Attio in the left-hand sidebar.

On this page, you can see:

• How many seat credits are available for the current period

• How many seat credits you've spent

• If you have additional workspace credits available to use for Ask Attio

• The date when your credits renew

• The number of credits spent by each Ask Attio chat in your history

How features consume creditsCopy link

Attio features consume credits in different ways. Here's how workspace and seat credits are used across Ask Attio, workflows, and AI attributes.

Ask Attio credit usageCopy link

Ask Attio uses seat credits first, then workspace credits (unless disabled by an admin).

Credit usage varies based on a few criteria, including:

• The complexity of your query

• How much CRM data or context is required for the response

• Which model is selected

• Whether web research is involved (which uses more credits)

Here are some example credit costs for common prompts (using the Auto model):

Workflow automations credit usageCopy link

Workflows use workspace credits. Credits are charged based on the blocks that actually run during a workflow execution. A run starts when a workflow is triggered and continues until the final action or condition is reached. Only the executed path in a workflow consumes credits. You can view specific runs with the run viewer.

Credit costs are shown in the sidebar while configuring blocks in new workflows. Fixed-cost blocks show the exact amount and AI blocks show a dynamic label, and free blocks show no cost.

If a workflow run fails partway, credits will not be consumed for the failed block and any blocks after.

New workflowsCopy link

In the new workflows, triggers, logic, and data lookups are free. Credits are only consumed when a block writes data, sends or receives something externally, or uses AI.

AI blocks are billed by token usage based on the model and the amount of work involved, similar to how Ask Attio works.

Blocks that consume credits:

Example workflows and credit usageCopy link

These examples show how credits are consumed based on workflow structure and execution path.

Example 1: When a record is created, add it to a list or update it

• Record created trigger: 0 credits

• Switch block: 0 credits

• Add record to list: 1 credit

• Total: 1 credit

Only the executed action block uses a credit.

Example 2: Manually run a workflow on a company to update team members

• Record command trigger: 0 credits

• Loop block: 0 credits

• Update record (5 iterations): 5 credits

• Total: 5 credits

The loop itself is free. Each update inside it consumes 1 credit, so total cost scales with the number of records processed.

Example 3: Research a company and post details to Slack

• Record command trigger: 0 credits

• Custom agent block: 3 credits (variable)

• Post message to channel: 1 credit

• Total: 4 credits

The custom agent block uses variable credits based on token usage. Cost depends on the complexity of the questions and the amount of data involved.

Example 4: When an attribute is updated, add the record to a list and enroll in a sequence

• Attribute value changed trigger: 0 credits

• Filter block: 0 credits

• Add record to list: 1 credit

• Enroll in sequence (failed): 0 credits

• Total: 1 credit

Even though the enroll in sequence block failed, credits were still consumed for the blocks that ran successfully before it.

Legacy workflowsCopy link

Legacy workflows use a different pricing model:

• Trigger blocks: Start a workflow and use 0 credits.

• Conditional blocks: Filter, If / else, and Switch blocks use 0 credits when they are the last block executed in a run. This happens when the run matches a condition that has no deeper path associated with it.

• Delay blocks: Use 1 credit each time they run.

• Research record blocks: Use 10 credits per question each time they run.

• Loop blocks: The loop block itself doesn’t use credits, but the blocks inside it do.

• All other blocks: Use 1 credit per block executed.

For a comparison of legacy workflows and new workflows pricing, see the table below.

Pricing comparisonCopy link

AI attributes credit usageCopy link

AI attributes can be used to generate attribute data for your records and lists. AI attributes use workspace credits each time they’re recalculated. The number of credits used depends on the autofill type:

• Summarize record: 1 credit per record

• Web agent: 10 credits per record

• Prompt completion: 1 credit per record

• Classify record: 1 credit per record

If recalculating a text-based AI attribute doesn’t produce a result, credits are refunded automatically.

For Classify text AI attributes, you need to either:

• Turn on Allow AI to generate new options, or

• Give the AI a fallback option (like "Other") and explain how it should be used in the Guidance input.

If neither is configured and the AI’s result doesn’t match any existing options, no result is saved and credits are still consumed.