Automations billing
Learn how automations credits are consumed and billed.
This guide walks through how billing works for automations, helping you manage your credits effectively as you streamline your processes.
What is a credit?
Credits are the currency used to measure the resource consumption of your workflow automations and AI attributes in Attio. Most workflow blocks consume one credit when they run, and credits are also used when recalculating AI attribute values.
How many credits does my plan include?
Each subscription plan comes with a set amount of credits.
Free Plan: 250 credits
Plus Plan: 1,500 credits
Pro Plan: 10,000 credits
Enterprise Plan: custom
View automation credits usage
Admins can view automations credits usage by navigating to the Billing page in Workspace settings:
Click your workspace name in the top-left.
Click Workspace settings in the dropdown.
Click Billing in the left-hand sidebar.
Under Automation credits, click Usage.
Here you can see the number of credits you've used, how many total credits you have in the current subscription period, and on what date the credits will reset. You can also see which workflows and AI attributes have used credits in different time periods.
Purchase or remove additional credits from your subscription
To purchase additional automation credits or remove additional credits you previously added to your subscription, admins can follow these steps:
Click your workspace name in the top-left.
Click Workspace settings in the dropdown.
Click Billing in the left-hand sidebar.
Under Automation credits, click Manage.
Move the slider up to add credits, or down to 0 to remove all additional credits purchased.
Confirm to update your subscription.
When do my credits renew?
For monthly plans, your credits will renew when your next billing charge occurs.
For annual plans, your credits will renew every month on the same date as your plan’s billing date. For example, if your plan renews on June 13th, your credits will renew on the 13th of every month.
How do workflow blocks consume credits?
A run is initiated whenever a workflow is triggered to execute. It encompasses the journey from the trigger point through to the final action block within your workflow. Each run's credit cost is determined by the blocks executed. You can view specific runs with the run viewer.
Credits are consumed as blocks are executed. However, not all blocks consume billable credits.
Triggers: These are the first step of any run and do not charge credits.
Conditional blocks: When
Filter,If / else, andSwitchare the last block executed in a run, they cost nothing. This will happen when the run matches a condition that has no deeper path associated with it.Research record block: Each question asked in a
Research recordblock costs 10 credits each time it executes.Every other block: Every other block executed in a run costs 1 credit each.
Should a block fail during execution due to a setup error or bug, any credit spent on it is refunded back.
How do AI attributes consume credits?
AI attributes can be used to generate attribute data for your records and lists. Each time an AI attribute is recalculated, it uses automations credits. The number of credits used per record depends on the autofill type:
Summarize record uses 1 credit per record
Research agent uses 10 credits per record
Prompt completion uses 1 credit per record
Classify record uses 1 credit per record
For text-based AI attributes, if recalculating doesn’t produce a result, your credits will be refunded automatically.
For Classify text AI attributes, you need to either:
Turn on Allow AI to generate new options, or
Give the AI a fallback option (like "Other") and explain how it should be used in the Guidance input.
If you don’t do either of these and the AI’s result doesn’t match any of your existing options, nothing will be generated and credits will still be used.