1. Introduction and Definitions
1.1. These Acceptable Use Terms set forth rules that apply to the access and use of the Attio Applications and the Attio Services (as each term is defined herein) made available by Attio Limited (or Attio, Inc. for U.S.-based customers) (“Attio” or “we”). In the event of any conflict between these terms and the online Services Agreement or other written services agreement (“Attio Services Agreement”), between Attio and the sole trader, corporate entity or organization which enters into the Attio Services Agreement (“Customer”), the Attio Services Agreement will prevail.
1.2. Please read these terms carefully. Your agreement to comply with and be bound by these terms is deemed to occur upon your first use of the Attio Applications or Attio Services. If you do not agree to be bound by these terms, you should not use the Attio Applications or Attio Services. These terms are not exhaustive, and Attio reserves the right to take remedial action in connection with content or uses not specifically described below. Attio may modify these terms at any time by posting a revised version on Attio’s website.
1.3. Attio may in its sole discretion suspend or end your access to the Attio Services and/or suspend or end your Integration’s access to the Attio Services and/or the Attio API at any time with or without notice to you if Attio believes (in its sole discretion) that you are in breach of these terms and/or the Attio Services Agreement or that such action is needed to protect Attio from legal or regulatory liability.
1.4. The Attio Applications and Attio Services use cookies and similar technologies. By continuing to use the Attio Applications and/or Attio Services, you are agreeing to our use of cookies in accordance with our Cookie Policy. These terms must be read in conjunction with the Attio Privacy Policy.
1.5. For purposes of these terms:
(a) “Attio Applications” means Attio’s desktop application, web application, and/or mobile applications, through which the Attio Services are provided, including any software contained therein;
(b) “Attio API” means the application programming interface developed and enabled by Attio that permits you and your Users to access and use certain functionalities provided by the Attio Services subject to the Attio Services Agreement and the Documentation;
© “Attio Services” means the CRM tools and services made available via the Attio Applications, including AI-enabled workflows, access to the Attio API and any related services and materials provided by Attio to you, as further described in the Documentation;
(d) “Documentation” means any User manuals, guides and other documentation related to the Attio Services that Attio makes available from time to time, including, without limitation, documentation available at https://attio.com/docs;
(e) “Attio Content” means all data, information and material owned by or licensed to Attio and comprised within the Attio Services and on the Attio Applications, but excluding Customer Data;
(f) “Customer Data” means all data, information and material that you and/or Users input or upload to the Attio Services or transmit through the Attio Services and/or any Integration, including Personal Data (as defined in the DPA). For the avoidance of doubt, Customer Data shall include any data, information and material received from a third party which is shared with Attio by means of an Integration;
(g) “Customer System” means any platform, application, software or system developed or operated by Customer;
(h) “Integration” means an integration made between the Attio Services and Customer System or Third-Party Platform that is developed by You, a User or a third party on behalf of You, which incorporates or uses the Attio API to enable interoperation between the Attio Services and such Customer System or Third-Party Platform;
(i) “Intellectual Property Rights” means all intellectual and industrial property rights of any kind, whether registered or unregistered, including patents, copyright, design rights, rights in computer software, utility models, trademarks, trade names, rights in domain names, database rights, rights in know-how and trade secrets, goodwill and rights to sue for passing off or unfair competition, together with all applications for (and rights to apply for and be granted), renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection subsisting now or in the future in any part of the world;
(j) “Malicious Software” means any viruses, malware, Trojan horses, or any other similar harmful software;
(k) “Third-Party Platform” means a platform, application or software provided and/or hosted by a third party; and
(l) “User” or “you” means the individual who is authorised by Customer to use the Attio Services and Attio Applications in accordance with the Attio Services Agreement and these terms.
2. Intellectual Property and Acceptable Use
2.1. By using the Attio Applications and/or Attio Services, you acknowledge that the Attio Content is protected by copyright, trademarks, database rights and other Intellectual Property Rights. Nothing in the Attio Applications, Attio Services or these terms grants any license or right to use any trademark, logo or service mark displayed on the Attio Applications or Attio Services without Attio’s prior written permission. All use of the Attio brands, names, logos and assets must be pre-approved by Attio in writing; please contact Attio at [email protected] for this consent prior to any such use.
2.2. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Attio Content without the express written permission of Attio.
2.3. As part of the Attio Services, Attio may make the Attio API available to you in which case you agree to make calls to the Attio API only to the extent necessary to access and use the Attio Services or Attio Applications.
2.4. You shall at all times comply with the Documentation and all applicable laws when using the Attio Services or Attio Applications.
2.5. In order to use the Attio Services or Attio Applications, the User must have suitable internet service and all hardware, telecommunications services, and software necessary to access the Attio Applications and receive the Attio Services over the internet.
2.6. All Customer Data provided by User must be accurate, current and not misleading. User is responsible for the accuracy, quality, and legality of Customer Data and the means by which User acquired such data.
2.7. User is responsible for maintaining the confidentiality of account credentials and must notify Attio immediately of any unauthorized access or security breach.
3. AI Features
3.1. Certain features of the Attio Services may include artificial intelligence and machine learning functionality (“AI Features”). When you elect to use a feature of the Attio Services powered by an AI Feature, you must comply with these terms and all terms of use, usage policies, and any other policies that apply to aspects of AI Features provided by a third-party (“AI Providers”). A current list of AI Providers is available here.
3.2. Attio does not warrant that any information or output generated by AI Features (“Output”) is accurate or suitable for Customer or User. Attio disclaims all warranties, whether express or implied, with respect to the Output, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or performance. User acknowledges and agrees that use of any AI Feature may result in inaccuracies, hallucinations, biases, inconsistencies, or false information. User must independently verify all Output prior to using such Output.
4. Prohibited Use
You will not:
4.1. reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Attio Services or Attio Applications unless such restriction is not permitted by law;
4.2. provide, resell, sub license, or otherwise make the Attio Services available to any third party, except as expressly permitted by these terms or the Attio Services Agreement, through an Integration, or otherwise;
4.3. modify, translate, or create derivative works based on the Attio Services or Attio Applications;
4.4. attempt to exceed or circumvent any express or implied limitations on use of the Attio Services, including, but not limited to, in relation to the number of calls to the API or related use thereof, storage and data enrichment functionality, such limits to be set by Attio from time to time and in its sole discretion and where such limitations may depend on the type of user access you or Customer has purchased;
4.5. circumvent, disable, or interfere with any security or access controls, or attempt to probe, scan, test the vulnerability of, or hack into the Attio Services or related systems;
4.6. use the Attio Services or Attio Applications for timesharing or service bureau purposes or otherwise for the benefit of a third party;
4.7. remove any proprietary notices or labels from the Attio Services or Attio Applications or any materials or documents it publishes or makes available from time to time;
4.8. upload, store, post, email, transmit or otherwise make available any Malicious Software in the Attio Services by any means (including but not limited to through the Integration) or any content or data that is unlawful, infringes any Intellectual Property Rights or violates data protection, privacy or other rights of any other person, is defamatory or in breach of any contractual duty or any obligation of confidence, is obscene, threatening, inciting violence or hatred, blasphemous, discriminatory (on any ground), knowingly false or misleading, or that does not comply with all applicable laws and regulations or is otherwise objectionable or prohibited by applicable law or these terms or the Attio Services Agreement;
4.9. impersonate any person or entity or otherwise misrepresent your relationship with any person or entity;
4.10. use the Attio Services to send unsolicited bulk communications or violate anti-spam laws including CAN-SPAM, GDPR, or CASL;
4.11. engage in any fraudulent activity or further any fraudulent purpose;
4.12. develop or use an Integration to provide products or services that conflict or compete with the Attio Services;
4.13. develop or use an Integration to access or use the Attio API for the purpose of monitoring the availability, performance, or function of the Attio Services or gathering any insights into the Attio Services in any respect (including but not limited to for benchmarking purposes); and/or
4.14. attempt to gain or enable unauthorized access to the Attio Services or Attio Applications or their related systems or networks, and will not permit any third party to do any of the foregoing.
5. Data Enrichment Services
5.1. Certain features of the Attio Services incorporate data enrichment services provided by third parties where such third party or parties make available certain data (“Enrichment Data”) as an integrated offering in the Attio Services (“Data Enrichment Services”). Customer’s and your access to and use of any such Data Enrichment Services through the Attio Services is subject to the additional terms set out in this clause 5.
5.2. Enrichment Data constitutes Attio Content. You may access, view and use the Enrichment Data for internal purposes through the Attio Applications only and must not download or export the Enrichment Data. You may not use Enrichment Data: (a) to determine any person’s employability, creditworthiness, credit standing, or other characteristics related to such person’s manner or mode of living; (b) to make a decision resulting in the provision or denial of financial or lending services, housing, insurance, education enrolment or opportunity, criminal justice, employment opportunities, healthcare services, or access to essential goods or services; © in any manner that violates applicable law; or (d) to train any large language model, machine learning model, or generative artificial intelligence system.
5.3. Attio may, from time to time, impose additional restrictions on the use of Enrichment Data to the extent imposed by the third-party provider of the Data Enrichment Services (“Additional Restrictions”). You agree to comply with such Additional Restrictions. Attio may also modify, suspend or terminate your access to Enrichment Data in whole or in part in accordance with the terms of the Attio Services Agreement.
5.4. The foregoing provisions do not apply to additional data enrichment services purchased by Customer that use Credits (“Additional Data Enrichment Services”). Any data made available as part of such Additional Data Enrichment Services shall constitute Customer Data (and not Attio Content) for purposes of these terms.
6. Integrations
6.1. User is responsible for any access and use of any Integration, Customer System and/or Third-Party Platform accessed via such Integration, including but not limited to its or their content, security, and maintenance. Attio will have no obligation to provide support to User for the access or use of Integrations, Customer System or Third-Party Platforms.
6.2. Attio and its nominated advisers may also monitor, test, or assess (including by penetration testing) any Integration used in connection with the Attio Services. User will provide all reasonable co-operation, access, and assistance in relation to any such test or assessment.
6.3. User will cooperate with Attio to mitigate the effect of any Malicious Software found in any Integration.
7. Availability and Disclaimers
7.1. While Attio uses reasonable endeavours to ensure that the Attio Applications, Attio Services and Attio API are secure and free of errors, viruses, and other malware, we give no warranty or guarantee in that regard and you take responsibility for the security of your personal details and your computers.
7.2. Attio accepts no liability for any disruption or non-availability of the Attio Services or Attio Applications, including the ability for you to access, create or use any Integration.
7.3. Attio reserves the right to alter, suspend or discontinue any part (or the whole of) the Attio Services and/or Attio Applications in accordance with the Attio Services Agreement. These terms shall continue to apply to any modified version of the Attio Services or Attio Applications unless it is expressly stated otherwise.
8. Communication; Violations
8.1. Except where otherwise required by applicable law or regulations, all communication and Documentation sent to you by Attio will be in English. You may communicate with us in English.
8.2. We may monitor compliance with these terms and investigate any violations. If we determine that you or your content violates these terms or the Attio Services Agreement, we may remove or suspend access to your content or suspend your access to the Services.
8.3. We may report any activity that we suspect violates any law or regulation to law enforcement officials, regulators, or other appropriate third parties, and cooperate with them to investigate and prosecute illegal conduct. Our reporting may include disclosing information related to the violation of these terms.
8.4. If you become aware of any suspected violation of these terms, please notify us at [email protected] and provide a full explanation of the bases for the violation.
8.5. For more information about the Attio Applications and/or the Attio Services please contact us by email: [email protected].