Troubleshooting our Zapier app
Solutions to common issues encountered when using Attio's Zapier integration.
If you have any trouble while using Attio's integration with Zapier, the following troubleshooting tips can help solve common issues.
API Key Provided not authorized
Problem: Testing a trigger or action with the Attio app returns an error saying 'The API Key provided is not authorized to perform the requested action'.
Solution: Update your API key Scopes. You will need to set Read-write Scopes for the Attio data you want to update with Zapier. Learn more about generating and configuring your API key.
Update List Entry step is missing fields
Problem: When configuring an Update List Entry action, fields such as what attribute to change and what to change it to appear to be missing.
Solution: The Attributes field becomes visible once you have set a value for List, and the fields to write values for each attribute become available once you have selected one or more attributes in the Attributes field. New dropdowns appear dynamically as you go through and complete each section.
Note: Remember that for almost all Attio Zaps, you’ll be mapping fields using data from prior steps in your Zap. If you find yourself manually typing values in, there’s a good chance your Zap won’t run as desired. Learn more about mapping fields.
The app returned 'Entry not found’
Problem: Zapier can't send entry attribute updates to Attio because an entry cannot be found
Solution: When mapping fields in an Update List Entry step, users will sometimes pick an ID from either the wrong prior step (usually Create or Update Record), or manually type in an ID from elsewhere. To send an attribute update to Attio, the Entry ID must be taken from another trigger or action e.g. Create List Entry, List Entry Updated, or List Entry Created step. Learn more about mapping fields.
No + icon to add more steps
Problem: Unable to add more steps to a Zap because the + icon is missing
Solution: The + icon beneath the last step is sometimes obscured by a dark grey box that says Ready to publish your Zap? - you'll need to close it to reveal the + icon.
Can’t see the issue you’re having here? Get more help with troubleshooting Zaps.