Technical Support Specialist

About the role

Our Customer Support team is the first line of help when customers need it most. We solve problems quickly, clearly, and with care — maximizing the value customers get from Attio. With precision, empathy, and close collaboration across the company, we turn moments of friction into moments of trust.

We’re looking for a Technical Support Specialist who’s clear, calm under pressure, and obsessed with great experiences — and wants to help reinvent how millions of people work.

What you'll do

• Provide fast and friendly technical support to customers through emails, chat, and video calls, adhering to Service Level Agreements (SLAs) between European and US business hours. Supporting customers in the queue is your core responsibility

• Accurately and efficiently answer customer questions regarding Attio features

• Troubleshoot and document bugs, collaborating with Attio’s Engineering team until resolution

• Document customer feedback and requests, and advocate for the voice of the customer internally regarding Attio’s product development and roadmap

• Assist in developing and documenting support processes to improve efficiency and ensure customer satisfaction

• Contribute to the success of Attio’s scaled support initiatives, including Help Center content, empowering customers with best practices and helping them find their own answers

• Maintain an in-depth understanding of Attio functionality, including collaboration with other teams to learn about and prepare for new feature releases

What you'll bring

• 2+ years experience in a support role for a SaaS product

• Excellent written and verbal communication skills, fluent in English, and a knack for distilling complex topics into simple guidance. Great writing is key to success in this role

• High degree of empathy, with the ability to understand and show care about the experiences and feelings of customers

• Innate curiosity and commitment to learning and understanding the ins and outs of the product, to get to the heart of customer feedback, and to identify root causes of issues

• Tech savvy and a lover of problem solving, using all resources available to find a resolution, but also willing to ask questions when you need help. You have a wide technical skillset that enables you to get up to speed quickly

• Proactive initiator of process improvements and solving for potential issues before they surface. Taking personal responsibility to push us forward

• Self-starter and independent learner who is motivated to perform well in a fast-paced startup environment, on a remote and distributed team

• Bonus: Experience providing live support via phone or scaled initiatives such as workshops

• Bonus: Experience working with CRMs, APIs, or Zapier

Salary range

• US: $70,000 - $85,000

• UK: £50,000 - £60,000

What does the hiring process look like?

Applicants can expect the following:

1. Review - Applications reviewed

2. Screening

   • Call with Hiring Manager ~ 30 minutes

3. Interview

   • Technical Exercise ~ Take home

   • Team panel interview ~ 45 minutes

   • Executive interview ~ 30 minutes

   • Founder call ~ 20 minutes

4. Offer

   • Offer call

A lot of our interviews are enabled through self-scheduling but we are always on hand to speak to you or answer questions throughout the process. At the offer stage, you may want to speak to more of the team, see a demo, or have other suggestions for us.

AI Application Policy: We value excellent writers and want to hear your voice in the application. We do not recommend the use of AI to answer application questions. Please take your time, use our Help Center, and let your support perspective shine through.