Channeled

Channeled helps go-to-market teams who work closely with and about their customers in Slack scale support, growth, and onboarding.

Integrate with Channeled to connect companies in Attio to channels in Slack.

Once connected, Channeled allows you to continue Slack conversations without leaving your helpdesk and automate initial responses by business hours or issue types.

You can access customizable Slack forms to gather necessary information when support requests are made, reply to Microsoft Teams messages from Slack, and triage Direct Messages. The integration enables you to assign messages by priority, topic, or account team for efficient workflow management.

Note: you can only have one CRM connected to Channeled at a time.

We recommend having admin permissions while installing Attio, but these are not required.

1. Go to Integrations.
2. Select Attio and login through the Attio authentication flow.

Mapping Channels to Attio Companies

Companies from Attio can be automatically or individually linked to Slack channels.

To automatically link Attio Companies to Slack channels:

1. Go to Attio Integration Settings
2. Select Sync Companies
3. Channeled will automatically attempt to connect Slack channels with Attio Companies based on the Attio Account domains

To manually link Attio Account to Slack channels:

1. Select the specific channel in Channels.
2. Map and search for an individual Attio Company.