# Manage workspace and seat credits

URL: https://attio.com/help/reference/workspace-settings-billing/manage-workspace-and-seat-credits
Breadcrumbs: [Help](https://attio.com/help) > [Reference](https://attio.com/help/reference) > [Workspace settings & billing](https://attio.com/help/reference/workspace-settings-billing)

Learn how credits are consumed and billed.

> Available on all plans.
>
> Only **admins** can manage credits.  
> **All members** can view their personal seat credit usage.

Attio uses credits to measure resource consumption for AI features and workflow automations. This guide explains how credits work, how to manage usage, and how they're used across different features in Attio.

## Credit types

Attio has two types of credits: workspace and seat credits.

**Workspace credits** can be used by anyone in your workspace for workflows and AI features, like Ask Attio. These credits are shared across your entire workspace.

**Seat credits **are a monthly allotment of personal credits for [Ask Attio](https://attio.com/help/reference/attio-ai/ask-attio/chat-with-ask-attio), included with each seat in your workspace. These credits cannot be shared with other members.

#### **How seat credits work with workspace credits:**

- When you use Ask Attio, your seat credits are used first.
- When you run out of seat credits for the month, your usage of Ask Attio can continue with workspace credits unless your admin has disabled this setting.
- Admins can [control how much of the workspace credits](https://attio.com/help/reference/workspace-settings-billing/manage-workspace-and-seat-credits#control-ask-attio-workspace-credits-usage) pool can be used by Ask Attio, or turn off the ability for members to use Ask Attio when they run out of seat credits.

## Credits included in each plan

Each Attio plan includes a different amount of workspace credits and seat credits.

### Workspace credits by plan

- **Free plan:** 250 credits per month
- **Plus plan:** 1,500 credits per month
- **Pro plan:** 10,000 credits per month
- **Enterprise plan:** Custom

### Seat credits by plan

Each seat in your workspace receives monthly seat credits for Ask Attio:

- **Free plan:** 100 seat credits per month
- **Plus plan:** 500 seat credits per month
- **Pro plan:** 1,000 seat credits per month
- **Enterprise plan:** 2,500 seat credits per month

### When do credits renew?

- **Monthly plans:** Credits renew on your monthly billing date.
- **Annual plans:** Credits renew each month on the same date as your annual billing date.

For example, if your plan renews on June 13, your credits will also renew on the 13th of every month.

## Manage workspace credits

Admins can view workspace credit usage and purchase additional credits as needed.

### **View workspace credit usage**

Admins can track workspace credit usage in Workspace settings:

1. Click your workspace name in the top left.
2. Click **Workspace settings**.
3. Click **Billing** in the left-hand sidebar.
4. Under **Credits**, click **Usage**.

![](https://a.storyblok.com/f/234930/3064x1840/19cab37592/ask-attio-credits-settings-page.png)

You'll see:

- How many workspace credits you've used and your total available credits
- The amount of credits used by AI attributes, workflows, and Ask Attio

Click **Workflows** to see the number of credits spent by each specific workflow.

Click **AI Autofill**, **Ask Attio**, or a specific workflow to see the number of credits spent by each member.

### Purchase or remove additional workspace credits

To purchase additional credits or remove additional credits you previously added to your subscription, admins can follow these steps:

- Click your workspace name in the top left.
- Click **Workspace settings** in the dropdown.
- Click **Billing** in the left-hand sidebar.
- Under **Credits**, click **Manage credits**.
- Use the dropdown under **Credits** to select a package. Select **+0k credits / month** to remove additional credits.
- **Confirm** to update your subscription.

Reference [Attio’s Pricing page](https://attio.com/pricing) for pricing of additional credit packages.

## Manage seat credits and Ask Attio usage

Admins can view and control how Ask Attio uses credits across the workspace.

### View Ask Attio usage

Admins can view and manage Ask Attio credits usage in Workspace settings:

1. Click your workspace name in the top left.
2. Click **Workspace settings**.
3. Click **Ask Attio usage** in the left-hand sidebar.

![Dashboard displaying "Ask Attio" usage, showing credits used by members with a list of names, email addresses, and credit counts.](https://a.storyblok.com/f/234930/1512x970/d78bcae0e6/ask-attio-credits-usage-settings.png)

On this page, you can see:

- The number of Ask Attio credits available per member
- The date your Ask Attio credits will reset
- The number of members using Ask Attio, and the number who have hit their personal credit limit
- The number of workspace credits used and available
- The number of credits used by each member. Hover over a number to see how many personal and workspace credits have been used.

#### Control Ask Attio workspace credits usage

Admins can use the **Set a limit** setting to control how many workspace credits members can use when they run out of seat credits for Ask Attio:

- **Toggle on**: Enter a number to set the maximum workspace credits that can be used by Ask Attio across your entire workspace.
- **Toggle off:** Remove the limit and allow Ask Attio to use up to 100% of available workspace credits.

By default, no limit is set, so members can use up to 100% of workspace credits for Ask Attio.

#### When members reach their credit limit

If a member runs out of both their seat credits and available workspace credits for Ask Attio, they will no longer be able to use Ask Attio. They'll be notified in-app that they've reached their limit.

## How features consume credits

Attio features consume credits in different ways. Here's how workspace and seat credits are used across Ask Attio, workflows, and AI attributes.

### Ask Attio credit usage

Ask Attio uses seat credits first, then workspace credits (unless disabled by an admin).

Credit usage varies based on a few criteria, including:

- The complexity of your query
- How much CRM data or context is required for the response
- Which model is selected
- Whether web research is involved (which uses more credits)

Here are some example credit costs for common prompts (using the Auto model):

| Prompt                                                                                                       | Example credit cost                                                              |
| ------------------------------------------------------------------------------------------------------------ | -------------------------------------------------------------------------------- |
| Prep me for my next meeting                                                                                  | 10 - 20                                                                          |
| Provide a summary of my last call                                                                            | 10 - 20                                                                          |
| Draft a follow up email based on my last meeting                                                             | 15 - 20                                                                          |
| What are the follow up tasks from my last call                                                               | 15 - 20                                                                          |
| Prepare me for my day with a daily briefing                                                                  | 30 - 50 *(can vary if includes web search on companies)*                         |
| Find customers who requested [specific feature] and draft individuals emails letting them know it is shipped | 50 - 80 *(high range due to variance in number of potential relevant customers)* |

### Workflow automations credit usage

Workflows use workspace credits. Credits are charged based on the blocks that actually run during a workflow execution. A run starts when a workflow is triggered and continues until the final action or condition is reached. Only the executed path in a workflow consumes credits. You can view specific runs with the [run viewer](https://attio.com/help/reference/automations/workflows/troubleshooting-workflows).

Credit costs are shown in the sidebar while configuring blocks in new workflows. Fixed-cost blocks show the exact amount and AI blocks show a dynamic label, and free blocks show no cost. For agent blocks, you can also open the block in the run viewer after a run to see the [credits used by each step the agent took](https://attio.com/help/reference/automations/workflows/troubleshooting-workflows#review-what-a-custom-agent-did).

If a workflow run fails partway, credits will not be consumed for the failed block and any blocks after.

#### New workflows

In the new workflows, triggers, logic, and data lookups are free. Credits are only consumed when a block writes data, sends or receives something externally, or uses AI.

AI blocks are billed by token usage based on the model and the amount of work involved, similar to how Ask Attio works.

> **Note:** Workflow blocks, including AI blocks, consume workspace credits. Using Ask Attio to build workflows counts as regular Ask Attio usage and draws from seat credits, or [workspace credits where applicable](https://attio.com/help/reference/workspace-settings-billing/manage-workspace-and-seat-credits#how-seat-credits-work-with-workspace-credits).

**Blocks that consume credits:**

| Block                                      | Credits  |
| ------------------------------------------ | -------- |
| Create or update record                    | 1 credit |
| Create record                              | 1 credit |
| Update record                              | 1 credit |
| Add record to list                         | 1 credit |
| Delete list entry                          | 1 credit |
| Update list entry                          | 1 credit |
| Create task                                | 1 credit |
| Complete task                              | 1 credit |
| Enroll in sequence                         | 1 credit |
| Exit from sequence                         | 1 credit |
| Send HTTP request                          | 1 credit |
| Integration blocks (Slack, connected apps) | 1 credit |
| Execute code                               | Variable |
| SQL query                                  | Variable |
| Classify record                            | Variable |
| Classify text                              | Variable |
| Summarize record                           | Variable |
| Web agent                                  | Variable |
| Custom agent                               | Variable |

#### Example workflows and credit usage

These examples show how credits are consumed based on workflow structure and execution path.

**Example 1: When a record is created, add it to a list or update it**

![Workflow run showing path it followed and 1 credit spent](https://a.storyblok.com/f/234930/2030x1312/e0a9813e10/workflow-example-1.png)

- Record created trigger: 0 credits
- Switch block: 0 credits
- Add record to list: 1 credit
- **Total: 1 credit**

Only the executed action block uses a credit.

**Example 2: Manually run a workflow on a company to update team members**

![Workflow run showing path followed and completed blocks with 5 credits spent](https://a.storyblok.com/f/234930/2012x1316/3161761655/workflow-example-2.png)

- Record command trigger: 0 credits
- Loop block: 0 credits
- Update record (5 iterations): 5 credits
- **Total: 5 credits**

The loop itself is free. Each update inside it consumes 1 credit, so total cost scales with the number of records processed.

**Example 3: Research a company and post details to Slack**

![Workflow run showing all completed blocks and 4 credits spent](https://a.storyblok.com/f/234930/2136x1290/5dd0daa888/workflow-example-3.png)

- Record command trigger: 0 credits
- Custom agent block: 3 credits (variable)
- Post message to channel: 1 credit
- **Total: 4 credits**

The custom agent block uses variable credits based on token usage. Cost depends on the complexity of the questions and the amount of data involved.

**Example 4: When an attribute is updated, add the record to a list and enroll in a sequence**

![Run viewer showing last block failed and 1 credit charged](https://a.storyblok.com/f/234930/1986x1290/b772a2087e/workflow-example-4.png)

- Attribute value changed trigger: 0 credits
- Filter block: 0 credits
- Add record to list: 1 credit
- Enroll in sequence (failed): 0 credits
- **Total: 1 credit**

Even though the enroll in sequence block failed, credits were still consumed for the blocks that ran successfully before it.

#### Legacy workflows

Legacy workflows use a different pricing model:

- **Trigger blocks:** Start a workflow and use 0 credits.
- **Conditional blocks**: Filter, If / else, and Switch blocks use 0 credits when they are the last block executed in a run. This happens when the run matches a condition that has no deeper path associated with it.
- **Delay blocks:** Use 1 credit each time they run.
- **Research record blocks:** Use 10 credits per question each time they run.
- **Loop blocks:** The loop block itself doesn’t use credits, but the blocks inside it do.
- **All other blocks:** Use 1 credit per block executed.

For a comparison of legacy workflows and new workflows pricing, see the table below.

#### Pricing comparison

| Block category                                                                                               | Legacy workflows                       | New workflows          |
| ------------------------------------------------------------------------------------------------------------ | -------------------------------------- | ---------------------- |
| Triggers (e.g., Record updated, Attribute value changed, Recurring schedule, Webhook received, app triggers) | Free                                   | Free                   |
| Conditional blocks (Filter, If, Switch)                                                                      | 1 credit (free only as terminal block) | Free                   |
| Delay blocks                                                                                                 | 1 credit                               | Free                   |
| Other control flow (e.g., Broadcast message, Round robin, Random number, Celebration)                        | 1 credit                               | Free                   |
| Data lookups (e.g., Find records, Find list entries, Formula, Aggregate values)                              | 1 credit                               | Free                   |
| Data writes (Create, Update, or Delete records, list entries, and tasks)                                     | 1 credit                               | 1 credit               |
| External integrations (e.g., HTTP requests, Typeform)                                                        | 1 credit                               | 1 credit               |
| Research record block (called Web agent in new workflows)                                                    | 10 credits per question (fixed)        | Variable (token-based) |
| Other AI blocks (Classify, Summarize)                                                                        | 1 credit                               | Variable (token-based) |

### AI attributes credit usage

[AI attributes](https://attio.com/help/reference/managing-your-data/attributes/ai-attributes) can be used to generate attribute data for your records and lists. AI attributes use workspace credits each time they’re recalculated. The number of credits used depends on the autofill type:

- **Summarize record***:* 1 credit per record
- **Web agent:** 10 credits per record
- **Prompt completion***:* 1 credit per record
- **Classify record***:* 1 credit per record

If recalculating a text-based AI attribute doesn’t produce a result, credits are refunded automatically.

For **[Classify text](https://attio.com/help/reference/managing-your-data/attributes/ai-attributes#classify-record)** AI attributes, you need to either:

- Turn on **Allow AI to generate new options**, or
- Give the AI a fallback option (like "Other") and explain how it should be used in the **Guidance** input.

If neither is configured and the AI’s result doesn’t match any existing options, no result is saved and credits are still consumed.

## FAQ

### Do integrations use workspace credits?

Integrations only use workspace credits if they are part of a workflow (for example, when [using one of these apps](https://attio.com/help/reference/apps/)) or if they trigger an existing workflow when making updates.

### Do sequences use workspace credits?

Emails sent directly from sequences don’t use workspace credits. Credits are only consumed when sequences are part of a workflow automation. For example, using the Enroll in sequence block to add people automatically will use credits each time that workflow runs.

### What happens when I run out of seat credits for Ask Attio?

When you run out of seat credits, your usage of Ask Attio continues with workspace credits (unless your admin has disabled this setting). If workspace credits are disabled or you've reached the workspace credit limit for Ask Attio, you won't be able to use Ask Attio until your credits renew.

### Can I share my seat credits with other workspace members?

No. Seat credits are personal to each member and can only be used for Ask Attio. They cannot be transferred or shared with other workspace members.

### When do my seat credits renew?

Seat credits renew monthly on your billing date, along with workspace credits.