# Recording calls with Attio

URL: https://attio.com/help/reference/productivity-collaborating/call-intelligence/recording-calls-with-attio
Breadcrumbs: [Help](https://attio.com/help) > [Reference](https://attio.com/help/reference) > [Productivity & collaborating](https://attio.com/help/reference/productivity-collaborating) > [Call intelligence](https://attio.com/help/reference/productivity-collaborating/call-intelligence)

Record calls in Attio for AI-powered transcripts and insights.

> Available on pro, enterprise plans.
>
> Available for **all** workspace members.

Once you have [enabled call recording with Attio](https://attio.com/help/reference/productivity-collaborating/call-intelligence/enable-call-recording), learn how to manually start and stop recordings, override auto-record settings for specific meetings, manage the recorder on calls, and manage video conferencing platform settings so you can start utilizing AI-generated insight summaries and transcripts from your meetings.

> For a video walkthrough of Attio's call recording features, see **Call intelligence** in Attio Academy.

##

## Manually start a recording

Regardless of your auto-record setting, you can manually add the Attio call recorder to any meeting. This can be useful if you want to begin recording a call early (possible within 10 minutes of its start time), if you want to record an internal call, or if you accidentally denied the Attio call recorder entry and want to re-invite it.

To manually start recording a meeting from quick actions:

- Open Attio and use command/control+K to open the quick actions menu.
- Find and select the call under **Meetings**.
- Click **Start recording**.

To manually start recording a meeting from the record page:

- Navigate to the record page of a person or company you are meeting with.
- On the **Activity** tab, select the meeting you want to record.
- Under **Call intelligence**, select **Start recording**. If the meeting hasn’t started yet, click the ⋮ icon and **Start recording**.
- Within the call, admit the Attio call recorder to begin the recording.

![Meeting popover on a record page with meeting details and option to start recording](https://a.storyblok.com/f/234930/1536x1024/04c0ec1865/start-recording-meeting.png)

## Override auto-record settings for a meeting

By default, Attio will use the auto-record settings of meeting participants, but this can be overridden if you know that you do or do not want to record a specific call. To manually override auto-record settings:

- Navigate to the record page of a person or company you are meeting with.
- On the **Activity** tab, select the meeting.
- Under **Call intelligence**, choose between:

  - **Auto**: May be on or off based on the auto-record settings of meeting participants
  - **Recording on**: Auto-record the call regardless of participants’ auto-record settings
  - **Recording off**: Will not record the call regardless of participants’ auto-record settings

![](https://a.storyblok.com/f/234930/1730x1054/71f82d6f8d/manually-override-recording-settings.png)

When a **Recording on** or **Recording off** override has been set, the name of the user who set the override is shown.

## Admit, deny, or stop recordings during meetings

With [auto-recording enabled](https://attio.com/help/reference/productivity-collaborating/call-intelligence/enable-call-recording#manage-auto-record-settings), you'll be prompted to admit or deny the Attio call recorder at the start of each external meeting. Admit Attio to record the call or deny it to prevent the call from being recorded.

> **Note:** If you join a meeting early, Attio’s call recorder will enter the waiting room 30 seconds before the scheduled start time. If not admitted within 10 minutes, it will automatically leave the waiting room.
>
> Keep in mind, if you've just created and joined a new calendar event, the call recorder may take a few minutes to join as the event syncs with Attio.

If you've admitted Attio, you can remove it at any time to stop the recording by following the platform-specific instructions below or by asking Attio to leave directly in the meeting chat.

For example, any participant can send any of the following messages in the chat to remove Attio from the call and stop recording on Zoom, Google Meet, and Microsoft Teams:

- "@Attio leave"
- "/bot leave"
- "Please leave the call Attio"
- "Remove the note taker"

You can only ask Attio to leave after it has been admitted to the call.

### Privacy guidelines

You must always adhere to the relevant data privacy laws of the participants of a meeting. For example, you may need to obtain consent from all participants before recording a call. It is your responsibility to ensure relevant laws are followed when using this feature, but the following guidelines may be helpful:

- Notify participants before the call that you intend to record it, for example by including this in the meeting invite.
- Update relevant privacy notices to include call recording.
- Before admitting the Attio call recorder into your meeting, ask all participants for verbal consent to the recording of the call and make a note of this.
- If any participant does not consent, either leave the call recorder in the waiting room (preventing the recording) or deny it entry.
- If a participant withdraws consent during a recorded call, remove the Attio call recorder to stop the recording. The recorded portion will remain accessible in Attio from the time the recorder was admitted until it was removed.
- You can [delete any recorded call](https://attio.com/help/reference/productivity-collaborating/call-recording/view-and-manage-call-recordings#delete-a-call-recording) from Attio at any time.

### Manage Attio call recorder on Zoom call

When you start a meeting with auto-recording enabled or manually begin recording on a Zoom call, a prompt will appear to the meeting host asking them to approve or decline **Attio** within the Zoom call.

- **Approve** if you want the Attio call recorder to join and record the call.
- **Decline** if you do not want the call to be recorded.

![](https://a.storyblok.com/f/234930/500x257/7b21f88cbc/approve-attio-call-recorder-zoom.png)

To remove the Attio call recorder and stop recording on Zoom:

- Click on **Participants**.
- Click **More** next to the Attio call recorder.
- Click **Remove**.

![](https://a.storyblok.com/f/234930/800x529/34f7a2fd28/remove-attio-call-recorder-zoom.png)

If you want to disable the automated announcement that the call is being recorded:

- Navigate to your [Zoom Recording settings](https://us02web.zoom.us/profile/setting?tab=recording) by going to **Settings** > **Recording**.
- Scroll down to the **Notification** section.
- For **Play voice prompt for**, select **No one**.

### Manage Attio call recorder on Google Meet call

When you start a meeting with auto-recording enabled or manually begin recording on a Google Meet call, view **People** to see **Attio** waiting to be admitted:

- **Admit** to allow Attio to record the call.
- Select the ⋮ icon and **Deny entry** if you don’t want to record the call.

![](https://a.storyblok.com/f/234930/1300x916/3615778e88/google-meet-admit-deny-attio.png)

> **Note:** Google Meet has a setting that allows meeting hosts to control whether participants, including call recorders, can join without the host. If that is not enabled, the call recorder won’t be able to join the call when the host is not present. Learn more in [Google's article](https://workspaceupdates.googleblog.com/2025/06/google-meet-host-management-control-for-asking-to-join-a-meeting.html).

To remove the Attio call recorder and stop a recording on Google Meet:

- Open **People**.
- Select the ⋮ icon to the right of **Attio**.
- Click **Remove from the call**.

![](https://a.storyblok.com/f/234930/1200x743/f8a79c4123/google-meet-remove-attio-from-call.png)

### Manage Attio call recorder on Microsoft Teams call

When you start a meeting with auto-recording enabled or manually begin recording on a Microsoft Teams call, Attio will wait in the lobby under **Participants**:

- Click the checkmark or **Admit** to allow Attio to record the call.
- Click **X** or **Deny** if you don’t want to record the call.

![](https://a.storyblok.com/f/234930/368x254/68560e1954/attio-call-recorder-lobby-microsoft-teams.png)![](https://a.storyblok.com/f/234930/429x182/b7906b7364/admit-attio-call-recorder-microsoft-teams.png)

To remove the Attio call recorder and stop recording on Microsoft Teams:

- Select the three dots to the right of the Attio call recorder.
- Click **Remove from meeting**.

![](https://a.storyblok.com/f/234930/345x243/88454461d2/remove-attio-call-recorder-microsoft-teams.png)

## Related resources

To learn how to view and interact with calls after they've been recorded, see [View and manage call recordings](https://attio.com/help/reference/productivity-collaborating/call-recording/view-and-manage-call-recordings).

To learn how to customize insight templates for AI-generated takeaways from your call recordings, see [Create insight templates for call recordings](https://attio.com/help/reference/productivity-collaborating/call-recording/create-insight-templates-for-call-recordings).

If the call recorder isn’t working as expected, learn how to [troubleshoot call recording in Attio](https://attio.com/help/reference/productivity-collaborating/call-intelligence/troubleshoot-call-recording-in-attio).

## FAQ

### With multiple of my team members on the call, will the Attio call recorder join more than once?

The Attio call recorder will only join a specific call once per workspace, so even if you have team members on the same call as you, there will only be one Attio call recorder joining for your workspace.

### Will the call recorder request to record a meeting even if I don't attend?

If you have accepted the calendar event invitation, RSVP with "Maybe", or leave the invite pending and don't RSVP, then the Attio call recorder will request to join and record the meeting even if you don't attend.

### Why is the call recorder still showing when I enable the "Hide non-video participants" setting?

Google Meet's **Hide non-video participants** setting only removes participants from the tile grid, it doesn't remove them from the meeting. To fully hide the call recorder's tile, [update the call recorder's ](https://attio.com/help/reference/productivity-collaborating/call-intelligence/enable-call-recording#customize-call-recorder-appearance)**[Style](https://attio.com/help/reference/productivity-collaborating/call-intelligence/enable-call-recording#customize-call-recorder-appearance)**[ setting](https://attio.com/help/reference/productivity-collaborating/call-intelligence/enable-call-recording#customize-call-recorder-appearance) to **None** in Attio, then enable **Hide non-video participants** in Google Meet.

With both settings on, the recorder still joins the meeting, records as normal, and appears in the **People** list. It just won't show up as a tile to other participants.

### Can Attio record calls I join on mobile?

Yes, Attio can record calls you join from mobile or desktop.