# Productboard app

URL: https://attio.com/help/reference/apps/productivity-apps/productboard-app
Breadcrumbs: [Help](https://attio.com/help) > [Reference](https://attio.com/help/reference) > [Apps](https://attio.com/help/reference/apps) > [Productivity apps](https://attio.com/help/reference/apps/productivity-apps)

Send customer feedback from Attio to Productboard.

> Available on all plans.
>
> **Admins** can install the Productboard app.  
> Once installed, **all members** can use it.

With Attio’s Productboard app, you can capture customer feedback from Attio calls, records, and with workflow automations to send it directly to Productboard. This helps your team track trends and prioritize what to build next.

## Install Productboard app

To install the Productboard app, you must be a workspace admin. Here's how to get started:

1. Click your workspace name, select **Workspace settings**, then go to **Apps** in the sidebar.
2. Open the **Productboard** app and click **Install**.

![Productboard app in Attio, displaying installation options and overview details, with app interface previews.](https://a.storyblok.com/f/234930/2282x1350/82b76f6f3c/install-productboard-app.png)

## Connect Productboard account with Attio

After the app is installed, each workspace member must connect their own Productboard account.

1. Click your workspace name, select **Account settings**, then go to **Apps** in the sidebar.
2. Open the **Productboard** app.
3. Click **Connect** and sign into Productboard if prompted.
4. Authorize the app to read, manage, and create notes on your behalf.
5. Once connected, the status will update to **Connected**.

![Productboard app settings with options to uninstall and connect. Shows "Workspace Connection" status needing a connection before use.](https://a.storyblok.com/f/234930/2104x934/b4387244a8/connect-productboard-account.png)

## Send customer insights to Productboard

You can send customer feedback to Productboard from:

- Person and company records
- Call recording transcripts, summaries, and insights
- Workflows, using the Send feedback block

The note will appear in Productboard labeled “Feedback from Attio” and linked to the selected customer. Your team can connect the feedback to feature ideas and use it to inform the product roadmap.

### Send insights from record pages

To send feedback from a person or company record, open the record and choose one of the following:

- **Quick actions**: Press command/control + K, search for Productboard, then select **Send feedback**.
- **Record actions**: Click **Send feedback** from the more actions menu in the top left of the record page.

![Buttons on a record page including Productboard button to send feedback](https://a.storyblok.com/f/234930/784x396/a8d8a33ae8/send-feedback-productboard-button.png)

### Send insights from calls

When viewing a call recording, highlight feedback in the transcript, summary, or insights, select **Productboard**, then **Send feedback**.

#### Submit feedback details to Productboard

When sending insights from record pages or calls, a window will open where you can fill in the feedback details:

- **Person or Company (required):** Select the record associated with the feedback.
- **Feedback (required):** Add a description of the customer’s feedback. If you highlighted text before opening the app, it will be inserted automatically. You can edit or expand it as needed.
- **Tag (optional):** Apply an existing Productboard tag to help categorize the feedback.
- Click **Submit** to send the feedback to Productboard.

![Form interface with fields for person, feedback, and tag. Feedback mentions a need for bulk export functionality for numerous reports.](https://a.storyblok.com/f/234930/1618x690/fe298aed96/productboard-send-feedback.png)

### Send insights from workflows

Add the **Send feedback** step block to any workflow to send feedback to Productboard automatically.

The block has the following inputs:

- **Person (optional):** Select a person record to associate with the feedback, or use a variable from an earlier step.
- **Company (optional):** Select a company record to associate with the feedback, or use a variable from an earlier step.
- **Feedback:** Add the feedback text. Supports a static value, a variable from an earlier step, or a combination of both.
- **Tag (optional):** Select a Productboard tag to categorize the feedback.